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TERMS OF BUSINESS

Questions About Your Order?

Before Your Order Arrives

Contact us by email.  We will need the following information;

  • Customer number or the name & address the order was placed under.

  • The order date.

  • What part number(s) did you order.

  • If you purchased your part through eBay, contact us through eBay messaging.

 

After Your Order Arrives

Inspect your parts when they arrive. Your packing slip can answer the most frequently asked questions. If you still have a question, contact us by email. We will need the following information;

  • Customer number (located on invoice above your name.)

  • Name & Address the order was placed under.

  • Your invoice number (located in the upper right hand corner of invoice.)

  • What part number(s) you ordered.

  • The order date

  • If you purchased your part through eBay, contact us through eBay messaging.

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Our Goal is 100% Customer Satisfaction

At British Classic Cars llc ("Classic Cars"), our goal is 100% customer satisfaction. We take pride in providing exceptional customer service. In the event you have a problem with your order, it’s our objective to make sure you are satisfied. If you have any issues with your order, please contact us to resolve your issue.

About Our Prices

Prices and descriptions are subject to change without notice. All prices are in U.S. dollars. Suggested retail prices listed in distributor catalogs may vary from our prices. Items can be withdrawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). Not responsible for typographical errors.  

Ordering Online;

All of the products in our store are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

We have many more items and parts available with more on the way. Email us with your requests or requirements.

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Special Orders;

If you want a product we do not have, we will try to find it for you. All special order parts require the entire order to be paid in advance. There are no returns allowed on electrical and special orders.

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Electrical Parts;

See our return policy listed below

Paying for Your Purchase

Online Credit Card;

Purchases may be paid by Credit Card online.  

First-time orders may be required to ship to the billing address for the first orders. 

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PayPal®

PayPal is our preferred method of payment.

If you do not have a Paypal account;

PayPal Express Checkout is an easy way to make secure, fast, and easy online payments.

PayPal Features:

  1. No need to enter your financial information each time you make a purchase online.

  2. Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.

  3. Your private information is encrypted using PayPal's award-winning technology.

  4. PayPal is FREE for buyers.

 

PayPal Steps:

  1. During checkout, click the "Pay With PayPal" button.

  2. You will be transferred to the PayPal website.

  3. Log into your PayPal account, or sign up for a new account.

  4. Approve the transaction.

  5. You will be returned to our website.

  6. Your payment will not be processed until you complete your order at the British Classic Cars website.

PayPal Restrictions:

  1. We only ship to verified PayPal addresses.

  2. PayPal is only available on orders with a known shipping amount and order total.

  3. PayPal is available in select countries, including:

    • United States

    • Canada

    • Australia

 

Read more at www.paypal.com

Shipping - Shipping Methods - Returns

No minimum order required. No order is too small for us to fill and ship. Most items include shipping unless otherwise noted. Larger items and Freight shipments will be quoted separately and may include a handling or packing charge.  We will email you shipping costs prior to placing an order. If you prefer, we can ship on your account. 

Shipping Methods

We ship our orders USPS, UPS or Fedex. Expedited services and orders containing aerosols, chemicals, batteries, and other regulated material must ship via UPS and may require additional shipping costs.

Shipments to Alaska and Hawaii will require additional shipping costs. 

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PO Box Shipments

Small items such as gaskets can be shipped to PO boxes. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. 

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Worldwide Shipping

We currently do not provide international shipping.  Please ask before ordering. 

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Delivery Process

Delivery is based on the availability of parts. Please allow 3 to 5 working days (not including Saturday or Sunday) for delivery of orders within the United States.

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Our Return Policy

We want you to be satisfied. Our return policy works like this:

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Return the Parts Within 30 Days

Returns must be made within 30 days of receipt. Shipping fees are not refundable unless the item is defective. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.

Exhaust systems, gas tanks, and Electrical items are not returnable unless damaged in shipment.

 

How to Return an Order

Contact us for instructions on processing your return.

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Damaged Shipments

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Take pictures, contact us and we will make the necessary arrangements to replace your order.

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Special Returns Notes;

Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.

  • Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.

  • Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, or overheating, and is NOT caused by defective manufacturing. Once it has been installed, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

  • Gas Tanks: You must use a gas tank sealer with new gas tanks in order for any warranties to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested, and sealed BEFORE painting in order to eliminate potential problems.

  • Seats/Covers/Windows/Tops: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, Cover, Top, or windows to another customer, so please be careful before installing to check fitment.

  • CDs, DVDs, and USB drives: Once opened, CDs, DVDs, and USB drives cannot be returned unless defective.

  • Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases, the manufacturer may require the item to be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.

THE FINE PRINT...

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Additional Standard Terms and Conditions

CHOICE OF LAW AND FORUM

The terms of business contained in this website page (“Terms”) shall be governed by and construed in accordance with the laws of the State of Iowa, excluding its conflicts of law rules. Customer expressly agrees that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms or Customer’s use of the trclassic.com website (“Site”) shall be filed only in the state or federal courts located in the State of Iowa, and Customer further agrees and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

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EXPORT SALES

If this transaction involves an export under the Export Administration Regulations, the products sold or distributed under these Terms exported from the United States by Classic Cars were exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. In addition, manufacturers’ warranties for exported products may vary or may be null and void for products exported outside the United States.

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WARRANTIES

Customer understands that Classic Cars is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not "Classic Cars". All products are sold AS IS. In purchasing the products, Customer is relying on the manufacturer’s specifications only and is not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by "Classic Cars"."Classic Cars" AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES RELATED TO PRODUCTS SOLD BY THIRD PARTIES OR AFFILIATES OF "Classic Cars", INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER’S WARRANTY, IF ANY.

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LIMITATION OF LIABILITY

IN NO EVENT WILL "Classic Cars" OR ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM PRODUCTS PURCHASED OR USED BY CUSTOMER. THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF "Classic Cars" HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NEITHER "Classic Cars" NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS, NEITHER "Classic Cars" NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES IN THE AGGREGATE ABOVE THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

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EXCLUSIONS

"Classic Cars" will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

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INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless "Classic Cars" and its affiliates, and their respective officers, directors, employees, shareholders, agents, successors, or assigns from all liabilities, claims, fines, penalties, assessments, and expenses, including attorney’s fees and costs, based on any third party claim that arises from Customer’s (a) breach of these Terms, or (b) use of any products purchased from Classic Cars. Classic Cars reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer, in which event Customer will cooperate with Classic Cars in asserting any available defenses.

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SEVERABILITY

If any provision of these Terms is held invalid, null, void, inapplicable, or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining provisions shall remain in full force and effect.

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DISPUTE RESOLUTION

In the event of any dispute, claim, question or disagreement arising from or relating to these Terms, or the relationship that results from these Terms (a “Dispute”), the parties hereto shall use their best efforts to settle the Dispute. To this effect, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. Customer shall give written notice to Classic Cars (at contact us) of any complaint or dispute. If the parties do not reach such solution within a period of thirty (30) days, then the Dispute shall be resolved by binding arbitration in Black Hawk County, Iowa, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the “AAA”), subject to the limitations of this section. This agreement to arbitrate will be specifically enforceable under the prevailing law of any court having jurisdiction. Notice of a demand for arbitration shall be filed in writing with the other party hereto and with the AAA. The demand for arbitration shall be made in writing within sixty (60) days following the end of the 30-day negotiation window stated above in this paragraph, and in no event shall any such demand be made after the date when institution of legal or equitable proceedings based on such Dispute would be barred by the applicable statute of limitations. The parties agree that one (1) arbitrator shall arbitrate the Dispute. The arbitrator shall be selected by the joint agreement of the parties, but if they do not so agree within twenty (20) days after the date of the notice of a demand for arbitration referred to above, the selection shall be made pursuant to the Commercial Arbitration Rules of the AAA from the panels of business arbitrators maintained by the AAA. The decision of the arbitrator shall be made in writing, shall be final, judgment may be entered upon it in any court having jurisdiction thereof, and the decision shall not be subject to vacation, modification or appeal, except to the extent permitted by sections 10 and 11 of the Federal Arbitration Act, the terms of which sections the parties agree shall apply. Each party shall bear its own costs of the arbitration, but shall equally share the expenses of arbitration, including the fees and expenses of the arbitrator, and any arbitration facility expenses.

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CLASS ACTION WAIVER

Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity, and each party hereby waives any right to assert consolidated claims with respect to any disputes subject to arbitration under this Agreement or any disputes between the parties. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

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LIMITATION OF TIME TO FILE CLAIMS

Any action, claim or dispute Customer has against Classic Cars must be filed within twelve (12) months from the date the claim arose. To the extent permitted by law, any claim or dispute under these Terms must be filed within twelve (12) months in an arbitration proceeding. The twelve-month period begins when the claim or notice of dispute first could be filed. If a claim or dispute is not filed within twelve (12) months, it is permanently barred.

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